We want you to feel comfortable and confident when shopping at blslifepo4battery, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
These situations not provide return nor refund：
1: after the assembly or assembly process happen any problem, such as the protection board connected to the wrong wire burned lead to battery damage, charger failure, the assembly error or unbalanced assembly, etc.
2: For damage caused , such as battery bulge/ welded, battery pack without protection BMS caused by charging. Tip: These products are batteries only, without protection board, you need to purchase a match one! You can check our shop and search BMS.
3: Courier and logistics In addition, because the battery is prohibited product, many courier and logistics are unable to send, the arrival will indeed be slower, so please wait patiently after place an order. Can Not give us bad feedback due to the courier company or because of the courier service slow or other factors. open dispute will be unacceptable. Sorry for any inconvenience.
If you have any questions, please refer to our online order terms or contact us at Sales06@blsbattery.com